Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11320%2F23%3AQIRAGFCP" target="_blank" >RIV/00216208:11320/23:QIRAGFCP - isvavai.cz</a>
Result on the web
<a href="https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146989974&doi=10.1080%2f1528008X.2023.2167761&partnerID=40&md5=c24b2c58cebda040261930f7c22ace77" target="_blank" >https://www.scopus.com/inward/record.uri?eid=2-s2.0-85146989974&doi=10.1080%2f1528008X.2023.2167761&partnerID=40&md5=c24b2c58cebda040261930f7c22ace77</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/1528008X.2023.2167761" target="_blank" >10.1080/1528008X.2023.2167761</a>
Alternative languages
Result language
angličtina
Original language name
Understanding Online Reviews in All-Inclusive Hotels Servicescape: A Fuzzy Set Approach
Original language description
"The concept of all-inclusive (AI) hotel service is complex and multidimensional; grounded on the SERVQUAL model, this research aims to identify the main components of AI service that moderate online ratings. Aside from the dimensions comprised in the SERVQUAL model, this research discusses price, place, and experiences as essential components in AI hotel ratings. This research was applied in the Algarve, a mature sun and sea destination with more than thirty all-inclusive hotels in operation since 2008. A fuzzy set qualitative analysis (fsQCA) approach is used from 6742 validated reviews of four- and five-star all-inclusive hotels retrieved from TripAdvisor between August 2003 and April 2019. Single constructs in the AI ecosystem have no impact as a rating enhancer on TripAdvisor, with two or more constructs necessary to trigger the goal. This research also contributes by applying a fuzzy set approach to the extracted user-generated content (UGC) regarding AI hotels on TripAdvisor and revealing the necessary and sufficient conditions through the identified constructs that most contribute to high online ratings. © 2023 Taylor & Francis Group, LLC."
Czech name
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Czech description
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Classification
Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
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Others
Publication year
2023
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
"Journal of Quality Assurance in Hospitality and Tourism"
ISSN
1528-008X
e-ISSN
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Volume of the periodical
""
Issue of the periodical within the volume
2023
Country of publishing house
US - UNITED STATES
Number of pages
28
Pages from-to
1-28
UT code for WoS article
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EID of the result in the Scopus database
2-s2.0-85146989974