Understanding a wayfinding challenges in hospitals : insights from a representative survey
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14210%2F25%3A00144183" target="_blank" >RIV/00216224:14210/25:00144183 - isvavai.cz</a>
Alternative codes found
RIV/06196870:_____/25:N0000004
Result on the web
<a href="https://www.tandfonline.com/doi/full/10.1080/24735132.2025.2570563" target="_blank" >https://www.tandfonline.com/doi/full/10.1080/24735132.2025.2570563</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1080/24735132.2025.2570563" target="_blank" >10.1080/24735132.2025.2570563</a>
Alternative languages
Result language
angličtina
Original language name
Understanding a wayfinding challenges in hospitals : insights from a representative survey
Original language description
Wayfinding in hospitals presents a critical challenge, significantly affecting patient experience, operational efficiency, and safety. This study explores wayfinding issues through a mixed-methods approach to representative survey of 1,041 respondents, combining a quantitative descriptive analysis with qualitative thematic analysis. Findings reveal that 47% of respondents experience minor or major difficulties navigating hospital environments, with challenges disproportionately affecting older adults and individuals with lower educational attainment. Key issues identified include unclear signage, illegible navigation elements, and the complexity of hospital layouts, resulting in delays, stress, and, in some cases, compromised healthcare. The study introduces a model of problematic wayfinding situations, emphasizing the interplay of individual abilities, environmental complexity, and effective navigation strategies, such as reliance on digital tools or assistance from companions. While the study highlights significant systemic challenges, it also underscores the importance of user-centred, adaptive approaches to hospital wayfinding design. This research provides an evidence base for the development of locally embedded methodology to address wayfinding in healthcare facilities.
Czech name
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Czech description
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Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
50902 - Social sciences, interdisciplinary
Result continuities
Project
<a href="/en/project/TQ01000352" target="_blank" >TQ01000352: Design Solution and Optimalization of the Navigation Systems for Health Care Facilities and Orientation in Them</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)
Others
Publication year
2025
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Design for Health
ISSN
2473-5132
e-ISSN
2473-5140
Volume of the periodical
9
Issue of the periodical within the volume
3
Country of publishing house
GB - UNITED KINGDOM
Number of pages
17
Pages from-to
344-360
UT code for WoS article
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EID of the result in the Scopus database
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