Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14220%2F16%3A00092207" target="_blank" >RIV/00216224:14220/16:00092207 - isvavai.cz</a>
Result on the web
<a href="https://www.law.muni.cz/sborniky/cofola-international/cofola2016.pdf" target="_blank" >https://www.law.muni.cz/sborniky/cofola-international/cofola2016.pdf</a>
DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes
Original language description
Only 18% of consumers in the European Union have used the Internet to purchase a product abroad in 2014. The main reason is that they do not feel confident in online shopping. One of the key factors is lack of dispute resolution mechanisms which would be efficient and which would offer consumers proper mechanisms to deal with their dispute online in a fast way. The European Commission understood the potential of Online Dispute Resolution (ODR)) which is able to offer consumers an efficient solution to solve their dispute and it is trying to foster cross-border e-commerce by adopting the Regulation on Online Dispute Resolution for Consumer Disputes (which establishes ODR platform) and the Directive on Alternative Dispute Resolution for Consumer Disputes. The main aim of the article is to present aspects arising from using an ODR platform, which builds on a previous theoretical work of the author.
Czech name
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Czech description
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Publication year
2016
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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