Innovation and Flexibility in Services Provided by Manufacturing Companies

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14220%2F19%3A00111120" target="_blank" >RIV/00216224:14220/19:00111120 - isvavai.cz</a>

Alternative codes found

RIV/00216305:26510/19:PU132000

Result on the web

<a href="https://imes.vse.cz/wp-content/uploads/2019/07/Conference_Proceedings_IMES_2019.pdf" target="_blank" >https://imes.vse.cz/wp-content/uploads/2019/07/Conference_Proceedings_IMES_2019.pdf</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Innovation and Flexibility in Services Provided by Manufacturing Companies

Original language description

Manufacturing companies are positioning themselves increasingly as providers of services and solutions to their products in order to satisfy the customers’ various needs and wishes. The paper presents the results of a research investigating the items related to innovation and flexibility of services among electrical engineering companies in the Czech Republic. The aim of the paper is to find out if innovation and flexibility in services provided by manufacturing companies have a positive impact on the customers. Design/methodology/approach: To address the research objective, the questionnaire in the form of the Likert scale was prepared to gather information about services. A total of 60 SMEs from the South Moravian region of the Czech Republic participated in the survey during 2014. This is a first empirical research focused on this area held among the electric engineering companies in the Czech Republic. Findings: The main findings show that there is no direct impact of flexibility and innovation in services on customers, but it can be said that flexibility and innovation perceived by customers are still affecting, although less than we expected. Research/practical implications: In some areas, innovation and flexibility had strong positive impact on customers and there was certainly no negative impact. Even if there is no direct impact of flexibility and innovation on customers here, it can be said that flexibility and innovation by customers are still affecting, although less than we expected. Managers will certainly not defraud themselves if they put emphasis on innovation and increasing flexibility for services offered by manufacturing companies. Originality/value: There is still little information about understanding the service issue in manufacturing companies. Therefore, the paper is focused on innovation and flexibility in services provided by manufacturers in the Czech Republic. This topic was not deeply investigated in manufacturing companies in our country, where the industrial tradition is still very strong.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Innovation Management, Entrepreneurship and Sustainability

ISBN

9788024523163

ISSN

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e-ISSN

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Number of pages

10

Pages from-to

947-956

Publisher name

Vysoká škola ekonomická v Praze, Nakladatelství Oeconomica

Place of publication

Praha

Event location

Praha

Event date

Jan 1, 2019

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

000518586600075