Service Design for Resilience: A Multi-contextual Modeling Perspective
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14330%2F20%3A00116508" target="_blank" >RIV/00216224:14330/20:00116508 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.1109/ACCESS.2020.3029320" target="_blank" >http://dx.doi.org/10.1109/ACCESS.2020.3029320</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1109/ACCESS.2020.3029320" target="_blank" >10.1109/ACCESS.2020.3029320</a>
Alternative languages
Result language
angličtina
Original language name
Service Design for Resilience: A Multi-contextual Modeling Perspective
Original language description
This paper introduces a conceptual framework aiming to broaden the discussion on resilience for the design of public services. From a theoretical point of view, the paper explores service design with a Systems Thinking lens. A multi-contextual perspective aiming to analyze, decompose, and design smart cities services where resilience is an input at the service design level is described and the four diamondsof-context model for service design (4DocMod) is introduced. This service model accommodates various actors' contexts in public service design and consists of four design artefacts, the diamonds (See, Recognize, Organize, Do). From a practical point of view, guidelines for the application of the 4DocMod service model extension for resilience are described along with two case studies addressing the recent COVID-19 pandemic that illustrates a clear situation of resilience with insights in multiple contexts. According to the findings of this paper, it is obvious that resilience is not “just”a request. Instead, it plays a higher role within the service system. It is not “just”another Context, either. Instead, it goes through many contexts with different circumstances. In this manner, it is possible to address the qualities through which actors can become resilient, at the service design stage, to ensure continuity of the public services in times of emergency. As our approach using the 4DocMod is proposing, resilience may be is achieved when specific properties are provisioned at information service design level.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
IEEE Access
ISSN
2169-3536
e-ISSN
2169-3536
Volume of the periodical
8
Issue of the periodical within the volume
October
Country of publishing house
US - UNITED STATES
Number of pages
18
Pages from-to
185526-185543
UT code for WoS article
000582338900001
EID of the result in the Scopus database
2-s2.0-85102807589