Specificities of Reverse Logistics in Services

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F13%3A00068702" target="_blank" >RIV/00216224:14560/13:00068702 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Specificities of Reverse Logistics in Services
Original language description
Objective: The main objectives were focused on gather information about reverse logistics management in services and to find the expected differences in some managerial issues of service companies concerning reverse logistics. Methodology/Approach: As the methodological approach exploratory research with some features of descriptive survey was applied. The data were collected through personal interviews with representatives of companies, divided for the purpose of analysis into groups of service-offering companies and groups of others industries. Statistical methods (frequency analysis, crosstabs, Chi-squared, Mann-Whitney U and t-tests) were applied to obtain the results. Major findings: The basic findings show on several differences between management of reverse logistics in services compared to other industries.
Czech name
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Czech description
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Publication year
2013
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
6th international conference on services mamagement
ISBN
9781873640814
ISSN
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e-ISSN
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Number of pages
16
Pages from-to
778-793
Publisher name
Oxford Brookes University
Place of publication
Oxford
Event location
Cyprus
Event date
Jun 23, 2013
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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