Product returns – interdisciplinary interfaces between knowledge, quality and product innovation management

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F17%3A00094867" target="_blank" >RIV/00216224:14560/17:00094867 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Product returns – interdisciplinary interfaces between knowledge, quality and product innovation management

Original language description

Purpose: The purpose of this paper is to review existing research on intersections of four disciplines, specifically knowledge, quality and product innovation management related to the consumers´ product returns within the reverse logistics (reverse supply chain management) discipline to identify gaps justifying further research activities. The primary aim of this review is to summarize and evaluate existing literature pertaining the above-mentioned areas of interest and to formulate potential research streams dedicated to the intersections that would help to unify management practices. Design/methodology/approach: Literature review of English-written peer-reviewed journal articles was conducted in two scientific databases: Web of Science and SCOPUS. Multiple keyword combinations were used for search to ensure potential intersections. Findings: Identified state of the art in the literature shows that the existing intersections do not link all four disciplines and that linkages exist only between two disciplines. It is evident that only very weak interdisciplinarity exists in theory. Research limitations/implications: A key limitation is that the paper is based primarily on review of articles accessible in two databases. Both research and managerial implications result from the review. The outcomes can assist researchers and managers to better understand the link between the disciplines and individual functions in organizations and to promote the integration of methods, tools and practices that potentially can lead to needed knowledge integration across organizations. Originality/value: The paper identifies gaps in the literature concerning the needed interdisciplinary linkages between four disciplines as well as key drivers for interdisciplinarity in research in the aforementioned four areas if interest.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50200 - Economics and Business

Project

<a href="/en/project/GA16-16260S" target="_blank" >GA16-16260S: Managerial approach to reduction of reverse flows in connection to customer satisfaction and continuous improvement</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year

2017

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Proceedings from 20th International Conference on Quality and Service Sciences (QMOD): Challenges and Opportunities of Quality and Sustainability in the 4th Industrial Revolution

ISBN

9789176230862

ISSN

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e-ISSN

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Number of pages

14

Pages from-to

1-14

Publisher name

Lund University Library Press

Place of publication

Lund

Event location

Elsinore, Denmark

Event date

Aug 4, 2017

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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