Quality Management and its Impact on Business Performance

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216224%3A14560%2F17%3A00095460" target="_blank" >RIV/00216224:14560/17:00095460 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Quality Management and its Impact on Business Performance

Original language description

The subject of this article is selected quality factors in companies and their branches across the Czech Republic, and their influence on the performance of these enterprises. The aim of this article is to identify the differences in quality management (its selected characteristics) within efficient and less efficient enterprises. The research was conducted using a questionnaire for a total of 55 enterprises. A specific question from the questionnaire was used to divide the enterprises into efficient and less efficient. The characteristics for quality management were identified within the groups of efficient and less efficient enterprises, and subsequently the statistically significant differences were found between these two groups of enterprises. The statistical significance was set at a level of 90%. The differences between both groups of enterprises were determined using a pairwise comparison method, including the appropriate tests. The results show that there are differences in the degree of formalization and integration of the quality-management system between both groups of companies, with efficient enterprises also having a designated post more often which is responsible for quality management at the level of quality planning. Further differences are in the existence/absence of a quality-management system and in the use of methods and tools for determining customer satisfaction. Efficient enterprises also tend to concur that quality management leads to the support, maintenance and growth of the company's competitiveness in terms of increased productivity.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

50204 - Business and management

Project

<a href="/en/project/GA16-16260S" target="_blank" >GA16-16260S: Managerial approach to reduction of reverse flows in connection to customer satisfaction and continuous improvement</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year

2017

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

The Poprad Economic and Management Forum 2017

ISBN

9788056105191

ISSN

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e-ISSN

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Number of pages

11

Pages from-to

100-110

Publisher name

Catholic University in Ružomberok

Place of publication

Ružomberok

Event location

Poprad

Event date

Oct 19, 2017

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

000455255500010