TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25310%2F15%3A39900204" target="_blank" >RIV/00216275:25310/15:39900204 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
TOOLS USED IN AN ENTERPRISE PROVIDING TELECOMMUNICATION SERVICES TO ENSURE FEEDBACK - CASE STUDY
Original language description
At present, the situation on the Czech retail market for the provision of mobile telecommunication services is quite complex. There are three key businesses on the market operating mobile networks and providing mobile telecommunication services. Today itis already obvious that only such a provider will retain its position on the market in the long term that will be able to create and maintain positive relationships with its customers, enabling it to gain efficient feedback and constantly innovate the services provided in order to create a higher value than that offered by the competitors. Through an effective feedback, the enterprise needs to reveal key attributes of the service provided that will contribute to the satisfaction and loyalty of its customers. However, literature currently does not state how such a system of getting feedback in the telecommunications enterprise should look like. Therefore, the issue became the subject of the primary research conducted at the turn of 2014
Czech name
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Czech description
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Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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