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Applicability of Six Sigma methodology for services output evaluation

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F10%3A39881527" target="_blank" >RIV/00216275:25410/10:39881527 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    angličtina

  • Original language name

    Applicability of Six Sigma methodology for services output evaluation

  • Original language description

    Evaluation of organization output creates significant part of organization management. The production sector has experienced, during several years, enforcing methods of measuring and evaluating of organization output and organization quality assessment,while fundamental principles of these methods are - process approach and focus entirely on client's priorities. The financial stimulus in the production sphere is then the main motivation which leads to application of these methods. Naturally, even otherorganizations need quality of their output; even other organizations have their clients (citizens in public administration, students in education system etc.). In these cases output monitoring is often formal and without objective measuring. This article focuses mainly on application of Six Sigma method in a non-production organization; method has been verified within process audit project.

  • Czech name

  • Czech description

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    AE - Management, administration and clerical work

  • OECD FORD branch

Result continuities

  • Project

    <a href="/en/project/GA402%2F09%2F0219" target="_blank" >GA402/09/0219: Usability of software tools for support of decision-making during solving spatially oriented problems</a><br>

  • Continuities

    P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)<br>S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2010

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Proceedings of the International Conference on Applied Computer Science (ACS)

  • ISBN

    978-960-474-225-7

  • ISSN

  • e-ISSN

  • Number of pages

    6

  • Pages from-to

  • Publisher name

    WSEAS Press

  • Place of publication

    Atény

  • Event location

    Malta

  • Event date

    Sep 15, 2010

  • Type of event by nationality

    WRD - Celosvětová akce

  • UT code for WoS article