Implementation of Quality Principles for Public Services Providing
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F16%3A39901875" target="_blank" >RIV/00216275:25410/16:39901875 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Implementation of Quality Principles for Public Services Providing
Original language description
Increasing the quality of production belongs to management goals of every company, be it quality of products or services. Higher quality of production is reflected in e.g. obtaining competitive advantage on the market or as effective area administration, returning customer or a citizen satisfied with public administration services etc. Management therefore strives for higher quality and resulting financial as well as non-financial profitability. The request for quality improvement is a part of defined standards, complex methods and tools for quality management. Public administration needs to be perceived from two angles, on one hand it is public administration as a whole, on the other hand it consists of particular organizations and their services. If we view public administration as a whole, the requirement for quality improvement and quality methods implementation is declared by strategic documents or presented within the "National Conference of Quality in Public Administration". From the viewpoint of public administration as a set of partial (smaller) organizations, the requirement for quality is often declared but not supported by system approach. This paper deals with implementation of quality principles in providing public services by partial organizations of public administration.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2016
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings of the 20th International Conference Current Trends in Public Sector Research
ISBN
978-80-210-8082-9
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
406-414
Publisher name
Masarykova univerzita
Place of publication
Brno
Event location
Šlapanice
Event date
Jan 21, 2016
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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