Quality of Citizen Reporting Tools at Municipal Level

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25410%2F19%3A39914954" target="_blank" >RIV/00216275:25410/19:39914954 - isvavai.cz</a>
Result on the web
<a href="https://www.jisem-journal.com/article/quality-of-citizen-reporting-tools-at-municipal-level-5891" target="_blank" >https://www.jisem-journal.com/article/quality-of-citizen-reporting-tools-at-municipal-level-5891</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.29333/jisem/5891" target="_blank" >10.29333/jisem/5891</a>

Result language
angličtina
Original language name
Quality of Citizen Reporting Tools at Municipal Level
Original language description
Quality of life in cities is highly dependent on the state of public infrastructure. Maintenance of the infrastructure is managed by the local government that needs to be informed about issues on the infrastructure. Although the duty of maintenance staff is to check the state of the infrastructure, it is difficult to know about all the problems in the city. Therefore, citizens can take the initiative and participate by reporting any issue on public infrastructure. Today, citizens have many options on how to report such issues, due to modern communication technologies. Citizen reporting systems, which are a special type of participatory technology, deserve deeper research due to its novelty in the information system research. In this article, we introduce the study of 13 Czech regional capitals and their reporting systems. In this study, we evaluate the existence of different types of communication channels (phone, e-mail, electronic form, WebGis, and mobile application) and their quality based on four criteria (searchability, coverage of issues, visual geolocation, and display of sent reports). Moreover, the results of regional capitals will be compared with previous research on cities in these regions.
Czech name
—
Czech description
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Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project
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Continuities
S - Specificky vyzkum na vysokych skolach<br>I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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