Modelling compensation policy for quality and delay deterioration in rail transport

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25510%2F13%3A39896303" target="_blank" >RIV/00216275:25510/13:39896303 - isvavai.cz</a>

Result on the web

<a href="http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/331" target="_blank" >http://www.fpz.unizg.hr/traffic/index.php/PROMTT/article/view/331</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.7307/ptt.v25i3.331" target="_blank" >10.7307/ptt.v25i3.331</a>

Result language

angličtina

Original language name

Modelling compensation policy for quality and delay deterioration in rail transport

Original language description

The paper deals with the customers' claims on provided services during train delay in personal railway transport. There is comparison between the situation in the Czech Republic (Brno main station) and Austria (Wien Westbahnhof) in the paper. The development of the compensation policy cannot be based only on customer requirements. If the railway company focuses on providing compensation for delays, it must follow its economic balance. However, as the passengers' opinion survey showed, the negative impact of delays can be reduced by providing adequate information to passengers. Based on the passengers' opinion survey, it is necessary to consider the Regulation 1371/2007/ES as the minimum of the possible and on the basis of this reasoning to compile a compensation policy. The costs associated with compensation for the delay should be divided according to the causes of the delay among the individual culprits, so that railway undertakings bear the responsibility even for delays arising fro

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

JO - Land transport systems and equipment

OECD FORD branch

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Project

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Continuities

Z - Vyzkumny zamer (s odkazem do CEZ)

Publication year

2013

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Promet - Traffic & Transportation

ISSN

0353-5320

e-ISSN

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Volume of the periodical

25

Issue of the periodical within the volume

3

Country of publishing house

HR - CROATIA

Number of pages

10

Pages from-to

235-244

UT code for WoS article

000321936500005

EID of the result in the Scopus database

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