Factors influencing satisfaction of non-medical healthcare personnel

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216275%3A25520%2F17%3A39911769" target="_blank" >RIV/00216275:25520/17:39911769 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Factors influencing satisfaction of non-medical healthcare personnel

Original language description

Introduction: At present, monitoring of employee satisfaction is one of the standards of quality management in accredited hospitals. Assessment of satisfaction and finding incentives for greater engagement of employees should be a standard tool of personnel management. In healthcare organizations it is necessary to monitor employee satisfaction not only to ensure greater engagement, but also to prevent burnout syndrome, which also strongly affects the quality of health care provided. Aim: The aim of this paper is to present part of the results of the satisfaction survey, focusing on the significance of factors influencing satisfaction of non-medical healthcare personnel in the acute care hospital. Method: The data were collected in the survey of satisfaction in the acute care hospital. The survey used anonymous online questionnaires, which were constructed on the basis of standardized questionnaires of Gallup agency, surveys realized in the project TNS AISA (Engagement of employees in the Czech Republic) and specific requirements of the hospital quality manager. Results: 1 178 non-medical healthcare employees included in the research sample mention as the most important factors influencing their perception of the social climate: good cooperation in the department, friendly interpersonal relationships and good relations with the immediate supervisor. Conclusion: The survey results are consequent upon recommendations aimed particularly at improvement of internal communication and personnel management, which contribute to the creation of desired social climate and organization culture. To stabilize the employees and improve their relationship with the organization it is necessary to build greater confidence in the top management through more transparent communication, focusing on the common goals and vision of the organization.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

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OECD FORD branch

30307 - Nursing

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2017

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Quality and Its Perspectives : Assisting Professions through Time

ISBN

978-80-7560-114-8

ISSN

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e-ISSN

neuvedeno

Number of pages

8

Pages from-to

94-101

Publisher name

Univerzita Pardubice

Place of publication

Pardubice

Event location

Pardubice

Event date

Apr 19, 2017

Type of event by nationality

EUR - Evropská akce

UT code for WoS article

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