Digitalization of logistic processes by customer services

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F18%3APU130945" target="_blank" >RIV/00216305:26510/18:PU130945 - isvavai.cz</a>
Result on the web
<a href="https://fsev.tnuni.sk/konferencia2018/Zbornik-industry-4-0.pdf" target="_blank" >https://fsev.tnuni.sk/konferencia2018/Zbornik-industry-4-0.pdf</a>
DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Digitalization of logistic processes by customer services
Original language description
The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.
Czech name
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Czech description
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Publication year
2018
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Proceedings of scientific contributions from the international scientific conference The Imapct of Industry 4.0 on Job Creation
ISBN
978-80-8075-837-0
ISSN
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e-ISSN
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Number of pages
251
Pages from-to
34-39
Publisher name
Publishing House Alexander Dubček University in Trenčín
Place of publication
Trenčín
Event location
Trenčianske Teplice
Event date
Nov 22, 2018
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000461829500004

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