The application of CSR in marketing communication and its potential impact on customer perceived value

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216305%3A26510%2F23%3APU148710" target="_blank" >RIV/00216305:26510/23:PU148710 - isvavai.cz</a>

Alternative codes found

RIV/04130081:_____/23:N0000032 RIV/75081431:_____/23:00002560

Result on the web

<a href="https://jssidoi.org/jesi/article/1089" target="_blank" >https://jssidoi.org/jesi/article/1089</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.9770/jesi.2023.10.4(14)" target="_blank" >10.9770/jesi.2023.10.4(14)</a>

Result language

angličtina

Original language name

The application of CSR in marketing communication and its potential impact on customer perceived value

Original language description

The research aims to determine whether companies using CSR in their marketing communication believe this approach has a positive effect on CPV and what forms of communication mix they most often use for this purpose. To achieve this goal, the method of online questionnaire survey was selected for data collection. The methods of correlation and regression analysis and structural equation modelling were used for data processing. Results obtained by interviewing business representatives show that companies often need to realize these are CSR principles to implement CSR activities. The most commonly used CSR communication tools include "Public relations & publicity" and "Internet marketing"; however, no statistically important correlation between these tools has been confirmed. The research results confirm that companies using CSR for marketing communication are aware of its importance concerning the brand's positive perception; on the other hand, from the perspective of the interviewed companies, no link between CSR, its communication, and the company's reputation has been confirmed. Companies might not be aware of the benefits the implementation of CSR and CSR communication may bring. Based on the research results, it can also be confirmed that the communication tools most commonly used by the companies that perceive the connection between CSR and CVP are online, i.e., digital marketing. The benefits of the research for practice consist in recommending the application of CSR-related marketing communication tools regularly and appropriately in the long run. Another recommendation is the targeted working with companies' reputation and promoting the good name of the brand. It shows that CSR communication can effectively build a brand's reputation, image, and identity. The results show that business representatives might need to be aware of all these benefits, including the potential impact on CPV.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

ENTREPRENEURSHIP AND SUSTAINABILITY ISSUES

ISSN

2345-0282

e-ISSN

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Volume of the periodical

10

Issue of the periodical within the volume

4

Country of publishing house

LT - LITHUANIA

Number of pages

22

Pages from-to

223-244

UT code for WoS article

001041775200010

EID of the result in the Scopus database

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