Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F02819180%3A_____%2F22%3A%230000094" target="_blank" >RIV/02819180:_____/22:#0000094 - isvavai.cz</a>
Result on the web
<a href="https://link.springer.com/chapter/10.1007/978-3-030-67241-6_11" target="_blank" >https://link.springer.com/chapter/10.1007/978-3-030-67241-6_11</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-3-030-67241-6_11" target="_blank" >10.1007/978-3-030-67241-6_11</a>

Result language
angličtina
Original language name
Possibilities of Using Data Envelope Analysis for Quality Management of Public Services at the Local Level
Original language description
Public administration implements decisions of elected bodies, i.e., deals with the governance of public issues, ensures compliance of practice with law. Public administration creates sustainable economic prosperity, ensures social cohesion and human well-being. Public administration has very often been seen as a service to the population; its quality affects not only social confidence in the public sector but also in the whole political system. From the economic point of view, public administration represents a managerial structure ensuring mainly the supply of public goods; the allocation function of the public sector and its ability to efficiently provide public goods and public services are particularly important. The paper describes the context of territorial public administration in the Czech Republic, where all municipalities are obliged to provide basic administrative services and local public services. Public libraries and elementary schools represent traditional public services provided by communities and towns. Using the data envelopment analysis (DEA) method, the paper focuses on assessing the economic efficiency of providing these two traditional public services.
Czech name
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Czech description
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Project
Result was created during the realization of more than one project. More information in the Projects tab.
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
5th EAI International Conference on Management of Manufacturing Systems
ISBN
9783030672416
ISSN
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e-ISSN
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Number of pages
13
Pages from-to
129-141
Publisher name
EAI/Springer
Place of publication
Švýcarsko
Event location
Cham
Event date
Jan 1, 2022
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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