The Use of Chatbots in the Czech Republic with Concentration on the Czech Public Administration
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F04274644%3A_____%2F22%3A%230000915" target="_blank" >RIV/04274644:_____/22:#0000915 - isvavai.cz</a>
Result on the web
<a href="https://www.fves.eu/files/IJPAMED_2022_7_2.pdf" target="_blank" >https://www.fves.eu/files/IJPAMED_2022_7_2.pdf</a>
DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
The Use of Chatbots in the Czech Republic with Concentration on the Czech Public Administration
Original language description
Chatbot represents a useful and widespread tool with great potential for public administration. We concentrate on their use in the Czech Republic. In accordance with the basic strategic Czech government material for the development and modernization of public administration "Clientoriented public administration 2030", all types of chatbots have a great benefit and revolutionary impact for public administration users. The text describes the basic characteristics of chatbots, examines in the form of a SWOT analysis the strengths and limits of this technology in the application to public administration, presents the practical use of chatbots in the public sector and translates the results of qualitative in-depth interviews with representatives of public administration authorities and institutions that use chatbots for their needs. Our analysis confirmed that chatbots (and their further modifications and development variants such as voicebots or digital assistants) will become a fixed part of the modern AI apparatus that the Czech public administration will use for public relations. Our study also shows how central state administration bodies should proceed when introducing chatbots into the practice of their offices.
Czech name
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Czech description
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Classification
Type
J<sub>ost</sub> - Miscellaneous article in a specialist periodical
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
International Journal of Public Administration, Management and Economic Development
ISSN
2533-4077
e-ISSN
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Volume of the periodical
7
Issue of the periodical within the volume
2
Country of publishing house
CZ - CZECH REPUBLIC
Number of pages
17
Pages from-to
62-78
UT code for WoS article
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EID of the result in the Scopus database
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