QUALITY CERTIFICATION IN HOSPITALITY SERVICES IN THE CZECH REPUBLIC AND GERMANY

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F26482789%3A_____%2F19%3A10152277" target="_blank" >RIV/26482789:_____/19:10152277 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
QUALITY CERTIFICATION IN HOSPITALITY SERVICES IN THE CZECH REPUBLIC AND GERMANY
Original language description
The aim of this paper is to evaluate the quality certification systems in the accommodation services sector in the Czech Republic and Germany. Quality is becoming a key factor in the competitiveness of the service sector in developed countries. Consumers' demands for comfort and standards of hospitality and accommodation services are constantly increasing. One of the suitable means for achieving and maintaining a high standard is the implementation of certification systems. The theoretical basis of the paper is mapping and clarifying the systems of certification of service quality in the Czech Republic and Germany. The research includes evaluation of the implementation and functioning of the quality system of gastronomic facilities in the Czech Republic. A description method was used to analyze the current state of quality certification of accommodation services in both countries.
Czech name
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Czech description
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Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
OPPORTUNITIES AND THREATS TO CURRENT BUSINESS MANAGEMENT IN CROSS-BORDER COMPARISON 2019
ISBN
978-3-86367-062-7
ISSN
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e-ISSN
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Number of pages
8
Pages from-to
13-20
Publisher name
Chemnitz-Lössnitz Verlag der GUC
Place of publication
Chemnitz
Event location
Železná Ruda, Czech Republic
Event date
Jan 1, 2019
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
000631253900001

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