Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F26867184%3A_____%2F13%3A015" target="_blank" >RIV/26867184:_____/13:015 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Result language
angličtina
Original language name
Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective
Original language description
Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization ofdata vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard.
Czech name
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Czech description
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Project
<a href="/en/project/GAP403%2F12%2F1811" target="_blank" >GAP403/12/1811: Unconventional Managerial's Decision-Making Methods Development in Enterprise Economics and Public Economy</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2013
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
International Conference on Advanced Information and Communication Technology for Education (ICAICTE2013)
ISBN
978-80-85823-61-5
ISSN
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e-ISSN
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Number of pages
10
Pages from-to
848-857
Publisher name
Atlantis Press
Place of publication
Čína
Event location
Čína
Event date
Sep 22, 2013
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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