E-Government Services and the Digital Divide: A Quantitative Analysis of the Digital Divide between the General Public and Internet Users

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F29142890%3A_____%2F21%3AN0000001" target="_blank" >RIV/29142890:_____/21:N0000001 - isvavai.cz</a>
Result on the web
<a href="https://doi.org/10.18080/jtde.v9n1.301" target="_blank" >https://doi.org/10.18080/jtde.v9n1.301</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18080/jtde.v9n1.301" target="_blank" >10.18080/jtde.v9n1.301</a>

Result language
angličtina
Original language name
E-Government Services and the Digital Divide: A Quantitative Analysis of the Digital Divide between the General Public and Internet Users
Original language description
The purpose of this article is to assess the digital divide that exists between the general public and (active) Internet users in their support for the digitalization of public services (E-Government). In conducting this study, the SKODA AUTO University Research Team gathered data from 1,613 respondents – 611 respondents who are active Internet users (using computer-assisted web interviews) and 1,002 respondents from the general public (using pen-and-paper or computer-assisted personal interviews). Results have indicated that the divide exists, although it does not pose as considerable a challenge to the current E-Governance as is often assumed. Based on the current divide, improved ICT skills and higher Internet usage among citizens could increase overall support for the digitalization of public services by up to 20 percentage points. Data results also identified two societal segments, namely, respondents from 1) the age category 60+ years and 2) ‘Below-average income’ respondents, as particularly vulnerable and marginalized.
Czech name
—
Czech description
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Type
J<sub>SC</sub> - Article in a specialist periodical, which is included in the SCOPUS database
CEP classification
—
OECD FORD branch
50901 - Other social sciences

Project
<a href="/en/project/TL01000147" target="_blank" >TL01000147: New challenges of e-Government in the European context for increasing the competitiveness of the Czech Republic</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2021
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

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