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Processes of solving substandard situations in the operations of company IS/IT

The result's identifiers

  • Result code in IS VaVaI

    <a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19240%2F07%3A%230003048" target="_blank" >RIV/47813059:19240/07:#0003048 - isvavai.cz</a>

  • Result on the web

  • DOI - Digital Object Identifier

Alternative languages

  • Result language

    čeština

  • Original language name

    Procesy řešení nestandardních situací v provozu podnikových IS/IT

  • Original language description

    This article is focused on the chain of the steps to solving the non-standard situations in information systems operation. The author presents the ITIL (IT Infrastructure Library) processes Incident and Problem Management in conjunction with the responsibility of the IS/IT support team roles.

  • Czech name

    Procesy řešení nestandardních situací v provozu podnikových IS/IT

  • Czech description

    This article is focused on the chain of the steps to solving the non-standard situations in information systems operation. The author presents the ITIL (IT Infrastructure Library) processes Incident and Problem Management in conjunction with the responsibility of the IS/IT support team roles.

Classification

  • Type

    D - Article in proceedings

  • CEP classification

    IN - Informatics

  • OECD FORD branch

Result continuities

  • Project

  • Continuities

    S - Specificky vyzkum na vysokych skolach

Others

  • Publication year

    2007

  • Confidentiality

    S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Data specific for result type

  • Article name in the collection

    Sborník z mezinárodní vědecké konference Zvyšování konkurenceschopnosti aneb Nové výzvy pro rozvoj regionů, států a mezinárodních trhů

  • ISBN

    978-80-248-1547-3

  • ISSN

  • e-ISSN

  • Number of pages

    9

  • Pages from-to

  • Publisher name

    Vysoká škola báňská - Technická univerzita Ostrava

  • Place of publication

    Ostrava, Česká republika

  • Event location

    Ostrava, Česko

  • Event date

    Sep 5, 2007

  • Type of event by nationality

    EUR - Evropská akce

  • UT code for WoS article