How robot/human orchestration can help in an HR department: A case study from a pilot implementation.

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F19%3AA0000020" target="_blank" >RIV/47813059:19520/19:A0000020 - isvavai.cz</a>

Result on the web

<a href="http://organizacija.fov.uni-mb.si/index.php/organizacija/article/view/1026/1269" target="_blank" >http://organizacija.fov.uni-mb.si/index.php/organizacija/article/view/1026/1269</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.2478/orga-2019-0013" target="_blank" >10.2478/orga-2019-0013</a>

Result language

angličtina

Original language name

How robot/human orchestration can help in an HR department: A case study from a pilot implementation.

Original language description

Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits. Design/Methodology/Approach: Case study research approach was selected to explore the research phenomena, which is the implementation of RSO platform in combination with RPA technology and assessing incoming benefits. The case is formed with 2 companies – (1) multinational company with ongoing effort of automating onboarding process, (2) technology and consulting company delivering the automation solution. Data were collected through semi-structured interviews with respondents from two involved companies and by analysing internal documents. Results: The analysis of case provided in this paper revealed some key insights: (1) strategical position of RSO and tactical position of RPA towards the existing legacy systems, (2) need for increased focus on initial process modelling phase, (3) Application Programming Interface (API) integration is more viable solution for RPA, (4) the biggest benefit of RPA - its agility, (5) future potential of the RSO replacing the BPMS. Conclusions: First of all, there is a need of higher number of software robots adopted in a company before orchestration could pay off. On the other side, current Business Process Management Systems (BPMS) solutions don’t offer functionalities for managing human and software robots workforce altogether. RPA is expected to expand and without proper orchestration the effectivity will not grow constantly.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Organizacija

ISSN

1318-5454

e-ISSN

—

Volume of the periodical

52

Issue of the periodical within the volume

3

Country of publishing house

SI - SLOVENIA

Number of pages

14

Pages from-to

204-217

UT code for WoS article

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EID of the result in the Scopus database

2-s2.0-85072713108