Perception of crisis communication, ways of reactions and emotions in crisis situations

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F20%3AA0000193" target="_blank" >RIV/47813059:19520/20:A0000193 - isvavai.cz</a>

Result on the web

<a href="https://www.studiaturistica.cz/wp-content/uploads/2020/12/studia_turistica_2020_3.pdf" target="_blank" >https://www.studiaturistica.cz/wp-content/uploads/2020/12/studia_turistica_2020_3.pdf</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Perception of crisis communication, ways of reactions and emotions in crisis situations

Original language description

The article deals with research of crisis communication realized among students of School of Business Administration in Karviná. The impulse for the research of crisis communication was realization work on the subject of Crisis communication within the study field of “Social Management”. At the same time, the research was to ascertain whether a subject of this type could be beneficial for students of the “Tourism” field. The subject of the research was the perception of the concept of crisis communication, behaviour and acting of people in crisis situations. The aim of the research was to find out how students themselves understand the concept of crisis communication and how they behave in crisis situations. The research was to uncover problematic areas concerning the following aspects such as the extent of understanding of the concept of crisis communication, ways of dealing in crisis situations and types of emotional states in communication with institutions or companies. The article clarified terminological questions and took into account the results of the literature on the topic. The descriptive objective of the research was set out in the interview which followed the definition and characteristics of crisis communication and ways of responding to emerging problem situations and types of emotions causing reactions to crisis communication. The results of the research among students showed the justification of incorporating the subject of Crisis Communication into university education, not only in the field of “Social Management”, but also in the field of “Tourism”.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50301 - Education, general; including training, pedagogy, didactics [and education systems]

Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2020

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Studia Turistica

ISSN

1804-252X

e-ISSN

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Volume of the periodical

2020

Issue of the periodical within the volume

3

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

7

Pages from-to

9-15

UT code for WoS article

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EID of the result in the Scopus database

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