Modelling timings of the company’s response to specific customer requirements
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F47813059%3A19520%2F20%3AA0000374" target="_blank" >RIV/47813059:19520/20:A0000374 - isvavai.cz</a>
Result on the web
<a href="https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19" target="_blank" >https://link.springer.com/chapter/10.1007/978-981-15-5764-4_19</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-981-15-5764-4_19" target="_blank" >10.1007/978-981-15-5764-4_19</a>
Alternative languages
Result language
angličtina
Original language name
Modelling timings of the company’s response to specific customer requirements
Original language description
The paper highlights the problem of delays of information flow in the logistics manufacturing system. Delays result from the need for sending a customer’s inquiry to the customer service department in order to obtain the precise information regarding whether or not an order can be made by the logistics system. Time delays are caused either by elaborating the inquiry in separate units within the logistics chain or by the process of passing information between units as well as subunits in the system. After obtaining information from the units in question, the answer is sent back to the customer. The goal of the paper is to present one of the possible approaches to modelling the information delay flow between individual communication units of an example logistics chain in terms of processing a response to a customer’s query. The article presents a mathematical model of the problem using a heuristic approach as well as a proposal for a method of calculating the cost of servicing customers’ inquiries.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2020
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Agents and Multi-Agent Systems: Technologies and Applications 2020
ISBN
9789811557637
ISSN
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e-ISSN
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Number of pages
11
Pages from-to
209-219
Publisher name
Springer
Place of publication
Singapore
Event location
KES Virtual Conference
Event date
Jan 1, 2020
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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