Removing Uncontrollable Factors in Benchmarking Tourism Destination Satisfaction
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F60076658%3A12410%2F22%3A43902193" target="_blank" >RIV/60076658:12410/22:43902193 - isvavai.cz</a>
Alternative codes found
RIV/62156489:43110/22:43918516
Result on the web
<a href="https://journals.sagepub.com/doi/10.1177/0047287520971047" target="_blank" >https://journals.sagepub.com/doi/10.1177/0047287520971047</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1177/0047287520971047" target="_blank" >10.1177/0047287520971047</a>
Alternative languages
Result language
angličtina
Original language name
Removing Uncontrollable Factors in Benchmarking Tourism Destination Satisfaction
Original language description
High level of visitor satisfaction is an important signal of sustained success for tourism destinations. The primary goal of this research study is to identify differences in reported visitor satisfaction that do not accurately reflect differences in the delivery of satisfaction by destinations. Our aim is to reveal the influence of factors, such as weather conditions, that may distort comparisons of tourism destinations when measuring visitors’ satisfaction with their stays. We used a generalized linear model (GLM) to estimate reported satisfaction as a function of various factors, with weather included as a factor. The analysis shows that weather as well as the other extraneous factors play an important role in measuring visitors’ satisfaction. The results suggest that when comparing the relative success of various tourism destinations, adjustments in destination benchmarking are necessary to avoid arbitrary bias caused by differences in the timing and conditions of visitor data collection.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50901 - Other social sciences
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Journal of Travel Research
ISSN
0047-2875
e-ISSN
1552-6763
Volume of the periodical
61
Issue of the periodical within the volume
1
Country of publishing house
US - UNITED STATES
Number of pages
14
Pages from-to
136-149
UT code for WoS article
000635989600001
EID of the result in the Scopus database
2-s2.0-85096299109