Analysis of the topics about which older adults contacted the older adult helpline during the COVID-19 pandemic in the Czech Republic

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61988987%3A17200%2F23%3AA2402KPB" target="_blank" >RIV/61988987:17200/23:A2402KPB - isvavai.cz</a>

Result on the web

<a href="https://rsw.erickson.international/en/visualizza/pdf/410" target="_blank" >https://rsw.erickson.international/en/visualizza/pdf/410</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Analysis of the topics about which older adults contacted the older adult helpline during the COVID-19 pandemic in the Czech Republic

Original language description

The research aimed to identify the topics about which older adults contacted an older adult helpline, to analyse the needs of callers in terms of the content of social support, and to develop a typology of interventions that telephone crisis assistance workers provided during the COVID-19 pandemic. We used a qualitative content analysis by Schreier (2012). We analysed records of a selected social service, specifically the records of telephone crisis assistance for older adults (N=500) and expert interviews (N=6) with workers of a selected older adult helpline. The most frequent topic of the telephone crisis assistance for older adults during the pandemic was emotional and health issues related to the problem of coping with the life situation and loneliness. The most common content of social support was emotional support, and the most common intervention provided was emotional ventilation and supportive conversation.

Czech name

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Czech description

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Type

J_ost - Miscellaneous article in a specialist periodical

CEP classification

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OECD FORD branch

50403 - Social topics (Women´s and gender studies; Social issues; Family studies; Social work)

Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Relational Social Work

ISSN

2532-3814

e-ISSN

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Volume of the periodical

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Issue of the periodical within the volume

1

Country of publishing house

IT - ITALY

Number of pages

18

Pages from-to

100-118

UT code for WoS article

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EID of the result in the Scopus database

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