Agile Support and Maintenance of IT Services

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61988987%3A17310%2F10%3AA1100YZL" target="_blank" >RIV/61988987:17310/10:A1100YZL - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Agile Support and Maintenance of IT Services

Original language description

In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

IN - Informatics

OECD FORD branch

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Project

<a href="/en/project/1M0572" target="_blank" >1M0572: Data, algorithms, decision making</a><br>

Continuities

P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)<br>S - Specificky vyzkum na vysokych skolach

Publication year

2010

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

Agile Support and Maintenance of IT Services

ISBN

978-1-4419-9645-9

ISSN

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e-ISSN

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Number of pages

781

Pages from-to

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Publisher name

Springer

Place of publication

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Event location

Praha, Česká republika

Event date

Aug 25, 2010

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

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