QUALITY STANDARDS FOR MEASURING THE LEVEL OF SERVICE IN PUBLIC TRANSPORT

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27230%2F11%3A86079483" target="_blank" >RIV/61989100:27230/11:86079483 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

QUALITY STANDARDS FOR MEASURING THE LEVEL OF SERVICE IN PUBLIC TRANSPORT

Original language description

Based on the results of the experimental verification methodology of measuring customer satisfaction and quality evaluation of public transport, quality standards for services? level measuring have been proposed. Quality standards which I recommend to set legal regulations should be defined by law or binding regulation. Setting standards for the criteria of time availability in the transport network is recommended to transfer in the responsibility of municipal authorities.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

JO - Land transport systems and equipment

OECD FORD branch

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Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2011

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Perners Contact

ISSN

1801-674X

e-ISSN

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Volume of the periodical

6

Issue of the periodical within the volume

5

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

7

Pages from-to

229-235

UT code for WoS article

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EID of the result in the Scopus database

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