Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27230%2F16%3A86098216" target="_blank" >RIV/61989100:27230/16:86098216 - isvavai.cz</a>

Result on the web

<a href="https://www.degruyter.com/downloadpdf/j/ttj.2016.17.issue-1/ttj-2016-0003/ttj-2016-0003.xml" target="_blank" >https://www.degruyter.com/downloadpdf/j/ttj.2016.17.issue-1/ttj-2016-0003/ttj-2016-0003.xml</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1515/ttj-2016-0003" target="_blank" >10.1515/ttj-2016-0003</a>

Result language

angličtina

Original language name

Evaluation of Quality Public Transport Criteria in Terms of Passenger Satisfaction

Original language description

This article presents a detailed description and explanation of the methodology for evaluation of quality public transport criteria in terms of passenger satisfaction. In 2011-2014 this method was applied in an assessment of passenger satisfaction with the urban public transport system in Ostrava. In order to assess passengers' satisfaction, traffic survey has been chosen utilizing questionnaire and student inquirers. The results achieved by application of the method have been processed to evaluate time accessibility criteria of a public transport system. Time accessibility criteria group (accessibility of stops, waiting for a connection and transferability in the public transport network) evaluates physical and psychological aspects of the passenger during his arrival at the station, while leaving the station, in the course of waiting for a connection and during the transfer. The time accessibility criteria are considered the most significant criteria that impact a passenger's decision to utilise public transport options. (C) 2016 Transport and Telecommunication Institute.

Czech name

—

Czech description

—

Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

JO - Land transport systems and equipment

OECD FORD branch

—

Project

—

Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Transport and Telecommunication

ISSN

1407-6160

e-ISSN

—

Volume of the periodical

17

Issue of the periodical within the volume

1

Country of publishing house

LV - LATVIA

Number of pages

10

Pages from-to

18-27

UT code for WoS article

—

EID of the result in the Scopus database

—