Modeling and Assessment in IT Service Process Improvement

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27240%2F08%3A00021104" target="_blank" >RIV/61989100:27240/08:00021104 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Modeling and Assessment in IT Service Process Improvement

Original language description

This paper is based on the experiences of a research project with the aim to develop modeling and assessment readiness for IT companies. As a part of the project, process assessments for process improvement purposes were performed in some of the participating companies. This paper describes the background of applying process reference model based assessment and modeling of the processes for the same process instance. Some findings and experiences based on an industry case are documented. We also discusshow these approaches could be combined in an efficient way.

Czech name

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Czech description

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Type

D - Article in proceedings

CEP classification

IN - Informatics

OECD FORD branch

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Project

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Continuities

Z - Vyzkumny zamer (s odkazem do CEZ)

Publication year

2008

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection

SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS

ISBN

978-3-540-85934-5

ISSN

1865-0929

e-ISSN

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Number of pages

12

Pages from-to

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Publisher name

Springer Netherlands

Place of publication

Berlin/Heidelberg

Event location

Dublin, Ireland

Event date

Sep 3, 2008

Type of event by nationality

WRD - Celosvětová akce

UT code for WoS article

000260417700011