A Decision Support Framework for Resilient and Sustainable Service Design

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27240%2F25%3A10257764" target="_blank" >RIV/61989100:27240/25:10257764 - isvavai.cz</a>

Result on the web

<a href="https://link.springer.com/article/10.1007/s40171-024-00419-7" target="_blank" >https://link.springer.com/article/10.1007/s40171-024-00419-7</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1007/s40171-024-00419-7" target="_blank" >10.1007/s40171-024-00419-7</a>

Result language

angličtina

Original language name

A Decision Support Framework for Resilient and Sustainable Service Design

Original language description

Resilient and sustainable service design is essential for ensuring the longevity and effectiveness of service systems. However, existing literature often neglects key aspects such as articulating resilience attributes and integrating sustainability dimensions. This study proposes a decision support model for a “resilient-sustainable service design” that merges service design principles with resilient system attributes and organizational sustainability goals. The framework incorporates a multi-objective mathematical programming model and a multi-phased Quality Function Deployment (QFD) approach to derive Pareto optimal solutions using the Brute Force algorithm. Applied in the m-health service sector in Bangladesh, the study reveals significant challenges, including limited awareness of services and logistical inefficiencies. To address these issues, flexible strategies such as demand planning and service innovation are implemented. The findings have direct implications for the improvement of service delivery processes and underscore the importance of considering both resilience and sustainability. While focusing on Bangladesh’s m-health sector, the insights gained have broader relevance globally. The integration of resilience and sustainability principles into service design is crucial for addressing complex challenges across sectors and regions. Future research could involve longitudinal studies to capture evolving resilience strategies and explore resilient-sustainable service systems from a broader perspective. This entails examining various factors such as technological advancements and socio-economic dynamics shaping resilient and sustainable service ecosystems. © The Author(s) 2024.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project

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Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2025

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Global Journal of Flexible Systems Management

ISSN

0972-2696

e-ISSN

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Volume of the periodical

26

Issue of the periodical within the volume

Suppl 1

Country of publishing house

IN - INDIA

Number of pages

31

Pages from-to

25-55

UT code for WoS article

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EID of the result in the Scopus database

2-s2.0-105001075295