Customer service systems in the context of international studies: Mystery e-mail/website visits
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27360%2F15%3A86094944" target="_blank" >RIV/61989100:27360/15:86094944 - isvavai.cz</a>
Alternative codes found
RIV/61989100:27350/15:86094944
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Customer service systems in the context of international studies: Mystery e-mail/website visits
Original language description
Mystery shopping techniques may include: mystery observation, mystery visits, mystery telephone calls, mystery e-mail or fax, mystery e-mail/website visits. The present book reports a study conducted using the method of mystery e-mail/website visits.
Czech name
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Czech description
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Classification
Type
B - Specialist book
CEP classification
AE - Management, administration and clerical work
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
ISBN
978-80-553-2258-2
Number of pages
129
Publisher name
Technical University of Košice
Place of publication
Košice
UT code for WoS book
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