PROCESS, FUNCTION, SERVICE - WHAT IS WHAT IN IT GOVERNANCE
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F17%3A10237393" target="_blank" >RIV/61989100:27510/17:10237393 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
PROCESS, FUNCTION, SERVICE - WHAT IS WHAT IN IT GOVERNANCE
Original language description
IT management/governance seems to be an area that is getting more attractive for both enterprises and academic researchers. Several frameworks are used in IT governance, e.g. COBIT, TOGAF or ITIL. All of these frameworks use terms such as process, function or service, but their usage can be confusing in the managerial practice although the frameworks use them in the same way. These terms are not synonyms, but they are often used in the same meaning. The aim of this paper is therefore to explain how to understand these core entities of IT governance frameworks (function, process, service and other related issues) because their correct understanding is the first step towards proper implementation of IT governance frameworks.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
IDIMT-2017: Digitalization in Management, Society and Economy : 25th Interdisciplinary Information Management Talks : Sept. 6-8, 2017, Poděbrady, Czech Republic
ISBN
978-3-99062-119-6
ISSN
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e-ISSN
neuvedeno
Number of pages
8
Pages from-to
351-358
Publisher name
Trauner
Place of publication
Linz
Event location
Poděbrady
Event date
Sep 6, 2017
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
000419365600040