The Use of Process Approach in the Design of Social Services

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F17%3A86100202" target="_blank" >RIV/61989100:27510/17:86100202 - isvavai.cz</a>
Result on the web
<a href="http://http://press.um.si/index.php/ump/catalog/book/206" target="_blank" >http://http://press.um.si/index.php/ump/catalog/book/206</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.18690/978-961-286-020-2.48" target="_blank" >10.18690/978-961-286-020-2.48</a>

Result language
angličtina
Original language name
The Use of Process Approach in the Design of Social Services
Original language description
The organizations that provide social services, regarding the fulfillment of theirs goals and limited resources the effective management. Process approach, combined with tools of methodological framework ITIL enables to create suitable design of the structure of an organization or its department which provides social services effectively. The procedure that is described in the paper, uses for process analysis of social services the tools "Process cards" tool and "Activity diagram". The process analysis that is performed in this way clearly identifies and describes the individually working role in frame of provided social service. Competencies of individual of working roles within the concrete social services are described by the "Matrix RACI (Responsible, Accountable, Control and Informed)". Time or cost demands on human resources to deliver the key social services can be modeled using the method of determining the FTE (Full Time Equivalent). The procedure will be illustrated in the article on example of a proposal "Provision of social housing services".
Czech name
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Czech description
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Type
D - Article in proceedings
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project
<a href="/en/project/EE2.3.20.0296" target="_blank" >EE2.3.20.0296: Research team for modelling of economic and financial processes at VSB-TU Ostrava</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2017
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Article name in the collection
Organizational science development : proceedings of the 36th international conference : March 22-24, 2017, Portorož, Slovenia
ISBN
978-961-286-020-2
ISSN
—
e-ISSN
neuvedeno
Number of pages
8
Pages from-to
591-598
Publisher name
University of Maribor
Place of publication
Maribor
Event location
Portorož
Event date
Mar 22, 2017
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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