Quality Management for Assurance Value of the Customer in Industry 4.0 Times
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989100%3A27510%2F24%3A10252471" target="_blank" >RIV/61989100:27510/24:10252471 - isvavai.cz</a>
Result on the web
<a href="https://www.taylorfrancis.com/books/edit/10.4324/9781003404682/quality-management-value-creation-digital-economy-joanna-rosak-szyrocka-justyna-%C5%BCywio%C5%82ek-muhammad-shahbaz" target="_blank" >https://www.taylorfrancis.com/books/edit/10.4324/9781003404682/quality-management-value-creation-digital-economy-joanna-rosak-szyrocka-justyna-%C5%BCywio%C5%82ek-muhammad-shahbaz</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.4324/9781003404682-8" target="_blank" >10.4324/9781003404682-8</a>
Alternative languages
Result language
angličtina
Original language name
Quality Management for Assurance Value of the Customer in Industry 4.0 Times
Original language description
In today's dynamically changing business environment, the focus is shifting toward achieving customer value through elements of environmentally friendly, sustainable, and innovative business to implement the principles of Industry 4.0. The customer is a key source of revenue for the enterprise; hence, that is essential to focus on assurance customer's value. The customers' demands and their awareness toward sustainable entrepreneurship are increasing, and therefore it is imperative to focus on customer satisfaction, and consequently to quality management for assurance value the customer in Industry 4.0 times. Quality is essential for safety and customer satisfaction. Quality management should be focused on satisfying customer needs and seen as one of the cornerstones of business. Providing quality products and services should be seen as the only way to maintain a successful entrepreneurship. Thus, producers must demonstrate to customers that they sufficiently understand what their customers value and they must display their performance in creating and delivering value to customers. Indeed, businesses know how to align their purpose with their sense of responsibility, and the following activities should be implemented: increasing focus on customer needs, measuring customer value, strengthening customer relationships, thinking creatively about all areas of business operations, and developing value innovation. This chapter aims to propose a process for quality management in the Industry 4.0 era to maintain customer value based on literature background and research. A sub-objective is to propose recommendations to increase the competitiveness of companies and implement sustainable development goals.
Czech name
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Czech description
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Classification
Type
C - Chapter in a specialist book
CEP classification
—
OECD FORD branch
50204 - Business and management
Result continuities
Project
—
Continuities
I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace
Others
Publication year
2024
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Book/collection name
Quality management, value Creation, and the digital economy
ISBN
978-1-00-340468-2
Number of pages of the result
13
Pages from-to
129-141
Number of pages of the book
194
Publisher name
Routledge
Place of publication
London
UT code for WoS chapter
001068682100010