Use of crisis communication in crisis management

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F61989592%3A15510%2F22%3A73611170" target="_blank" >RIV/61989592:15510/22:73611170 - isvavai.cz</a>
Alternative codes found
RIV/68407700:21460/22:00355879
Result on the web
<a href="https://obd.upol.cz/id_publ/333191057" target="_blank" >https://obd.upol.cz/id_publ/333191057</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1007/978-3-030-88907-4_21" target="_blank" >10.1007/978-3-030-88907-4_21</a>

Result language
angličtina
Original language name
Use of crisis communication in crisis management
Original language description
This chapter deals with the use of crisis communication and crisis negotiation at the scene of an emergency by members of the integrated rescue system. An integral part is the issue of providing first psychological assistance to victims of emergencies and crisis situations at the scene. There are recommendations for the practical use of elements of crisis communication and crisis intervention in interaction with an aggressive individual and an individual demonstrating the intention of suicide to alleviate mental tension and de-escalate the overall situation. The process of calming the aggressor is also described in detail. Attention is also paid to the use of the plan of typical activities of the parts of the integrated rescue system in the joint intervention in the case of demonstrating the intention of suicide and in the provision of psychosocial assistance.
Czech name
—
Czech description
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Publication year
2022
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Book/collection name
Trends and Future Directions in Security and Emergency Management
ISBN
978-3-030-88906-7
Number of pages of the result
14
Pages from-to
343-356
Number of pages of the book
403
Publisher name
Springer
Place of publication
Cham
UT code for WoS chapter
—

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