A Model for Assessing Digital Transformation Maturity for Service Provider Organizations

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F23%3A43924752" target="_blank" >RIV/62156489:43110/23:43924752 - isvavai.cz</a>

Result on the web

<a href="https://doi.org/10.11118/ejobsat.2023.014" target="_blank" >https://doi.org/10.11118/ejobsat.2023.014</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.11118/ejobsat.2023.014" target="_blank" >10.11118/ejobsat.2023.014</a>

Result language

angličtina

Original language name

A Model for Assessing Digital Transformation Maturity for Service Provider Organizations

Original language description

The research presented aims to close a gap in the measurement of digital maturity for the domain of service which was identified through a systematic literature review. The study provides a holistic Digital Service Transformation Maturity Self-Assessment Model for service provider companies in a B2B-context based on analysis of different digital maturity models and by means of a qualitative approach through expert feedback in a Delphi-process and additional complementary literature review to define maturity assessment items. The presented Digital Service Transformation Maturity Model comprises 8 factors, 27 subfactors and 403 related specific assessment items describing digital maturity from a holistic point of view. The model has been further converted into a simple and practical tool to self-assess and visualize current state of digital maturity. The assessment model finally was pilot tested and the outcomes are also outlined in this article. The designed model provides practical implications for the ease of evaluating and improving digital maturity levels in every aspect of its factors and contributes to the successful management of digital transformation in service provider organizations by offering effective guidance how to move to the desired future maturity level based on a solid understanding of current digital maturity accomplishments.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

—

Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2023

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

European Journal of Business Science and Technology

ISSN

2336-6494

e-ISSN

2694-7161

Volume of the periodical

9

Issue of the periodical within the volume

2

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

26

Pages from-to

205-230

UT code for WoS article

—

EID of the result in the Scopus database

2-s2.0-85182929384