Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62156489%3A43110%2F25%3A43927377" target="_blank" >RIV/62156489:43110/25:43927377 - isvavai.cz</a>

Result on the web

<a href="https://doi.org/10.18421/TEM143-63" target="_blank" >https://doi.org/10.18421/TEM143-63</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.18421/TEM143-63" target="_blank" >10.18421/TEM143-63</a>

Result language

angličtina

Original language name

Evaluation of Implementing the Quality Management System in Local and Regional Self-Government Organizations in Slovakia

Original language description

The article focuses on assessing how the quality management system is implemented within Slovak local and regional self-government organizations. The main aim of the article was to evaluate the degree of implementation of selected quality management systems - common assessment framework (CAF), total quality management (TQM), European forum for quality management business excellence model (EFQM), international organization for standardization standard 9001 (ISO 9001), and benchmarking at the level of local and regional self government of Slovakia. The theoretical part covers quality management in public administration, the tools and methodologies employed within public administration - CAF, TQM, EFQM, ISO 9001 standard, and benchmarking. In the practical section, the results are presented, analyzed, and evaluated alongside the validation of established professional research assumptions in the form of hypotheses of the evaluative mixed-type research. The article can serve as a methodological recommendation for public administration organizations on how to introduce quality methods and which methods are most suitable for the given areas of activity.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

50501 - Law

Project

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Continuities

I - Institucionalni podpora na dlouhodoby koncepcni rozvoj vyzkumne organizace

Publication year

2025

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

TEM Journal

ISSN

2217-8309

e-ISSN

2217-8333

Volume of the periodical

14

Issue of the periodical within the volume

3

Country of publishing house

RS - THE REPUBLIC OF SERBIA

Number of pages

13

Pages from-to

2611-2623

UT code for WoS article

001566753300013

EID of the result in the Scopus database

2-s2.0-105019569198