An Evaluation of Customer-Centric Benefits Associated with Knowledge Management

Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F11%3A10069320" target="_blank" >RIV/62690094:18450/11:10069320 - isvavai.cz</a>
Alternative codes found
RIV/61384399:31130/12:00043025 RIV/61384399:31130/12:00049956
Result on the web
—
DOI - Digital Object Identifier
—

Result language
angličtina
Original language name
An Evaluation of Customer-Centric Benefits Associated with Knowledge Management
Original language description
The importance of customers for business firms has created tough 'rivalries' among competitors over acquiring new customers or retaining/expanding relationship with current ones. In particular, customer knowledge has been utilized as a key strategic resource and distinctive core competency to gain sustainable competitive advantage following the transformation of organizations from 'product-centric' to 'customer-centric' ones. The advancements in electronic and web-enabled systems coupled with accelerations in globalization, competitive environments, and changing customer's preferences have created new challenges as well as opportunities for leveraging customer knowledge (CK) competencies.
Czech name
—
Czech description
—

Project
<a href="/en/project/GAP403%2F10%2F1310" target="_blank" >GAP403/10/1310: SMEW - Smart Environments at Workplaces</a><br>
Continuities
P - Projekt vyzkumu a vyvoje financovany z verejnych zdroju (s odkazem do CEP)

Publication year
2012
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Book/collection name
Customer-centric knowledge management : concepts and applications
ISBN
978-1-61350-089-7
Number of pages of the result
21
Pages from-to
124-145
Number of pages of the book
305
Publisher name
Information science reference
Place of publication
Hershey
UT code for WoS chapter
—

Similar results(10)