Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F62690094%3A18450%2F24%3A50021446" target="_blank" >RIV/62690094:18450/24:50021446 - isvavai.cz</a>
Alternative codes found
RIV/00216224:14560/24:00135917
Result on the web
<a href="https://www.emerald.com/insight/content/doi/10.1108/JHTT-10-2023-0307/full/html" target="_blank" >https://www.emerald.com/insight/content/doi/10.1108/JHTT-10-2023-0307/full/html</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1108/JHTT-10-2023-0307" target="_blank" >10.1108/JHTT-10-2023-0307</a>
Alternative languages
Result language
angličtina
Original language name
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services
Original language description
Purpose: This study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness and service assurance on consumer engagement and robot usage. Design/methodology/approach: Survey data from 275 participants with experience in robotic service were analyzed using structural equation modeling (SEM). The study used purposive sampling and collected data via the Prolific platform, using SEM and SmartPLS Ver. 3.0 for analysis. Findings: Results indicate customers prioritize safety and hygiene, valuing effective service responses and cleanliness. Perceived robotic safety and service assurance positively influence personal engagement, with a preference for service robots among female guests. Research limitations/implications: While emphasizing the importance of safety and service assurance in hotel robotics, the study acknowledges limitations in personalization and conclusive use of service robots. Originality/value: This research contributes to understanding the role of perceived safety in service robot usage, highlighting the significance of user trust and comfort in human–robot interactions. It also explores the novel connection between service assurance and service robots, offering insights into robotic performance reliability in user-centric contexts. © 2024, Emerald Publishing Limited.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2024
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Journal of Hospitality and Tourism Technology
ISSN
1757-9880
e-ISSN
1757-9899
Volume of the periodical
15
Issue of the periodical within the volume
5
Country of publishing house
GB - UNITED KINGDOM
Number of pages
17
Pages from-to
808-824
UT code for WoS article
001200753500001
EID of the result in the Scopus database
2-s2.0-85190376896