Competences in the Quality Management System Evaluation Based on the Most Worldwide Used Key Performance Indicators

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28120%2F19%3A63520961" target="_blank" >RIV/70883521:28120/19:63520961 - isvavai.cz</a>

Result on the web

<a href="https://www.srac.ro/calitatea/en/arhiva/2019/QAS_Vol.20_No.169_Apr.2019.pdf" target="_blank" >https://www.srac.ro/calitatea/en/arhiva/2019/QAS_Vol.20_No.169_Apr.2019.pdf</a>

DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Competences in the Quality Management System Evaluation Based on the Most Worldwide Used Key Performance Indicators

Original language description

This paper explains the principles of integrating two areas considered necessary to maintain a sustainable business performance. The first area focuses on a quality management system. This system is also based on various conceptions to measure and assess business performance. A key performance indicator is the important element in every quality management system within a business. We also present the Z-MESOT method, which is applied to define consistency of these indicators in practice. The second area necessary for a sustainable business performance is in defining a competency-based model and competences related to measurement and evaluation of performance which have been extracted from other general competences. The goal of this paper is to identify the most worldwide used group of indicators in manufacturing area, to identify responsibility and authority of the measuring and evaluating quality management system, and to create an illustrative competency-based model of quality management system within a business. This paper presents findings from qualitative research to eliminate the risks of the Z-MESOT matrix that was transposed into the questionnaire. The questionnaire, as well as structured interviews, helped identify differences in responsibility attributes of the Z-MESOT matrix in regards to the size of the businesses researched.

Czech name

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Czech description

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Type

J_SC - Article in a specialist periodical, which is included in the SCOPUS database

CEP classification

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OECD FORD branch

50204 - Business and management

Project

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Continuities

V - Vyzkumna aktivita podporovana z jinych verejnych zdroju

Publication year

2019

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Quality - Access to Success

ISSN

1582-2559

e-ISSN

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Volume of the periodical

20

Issue of the periodical within the volume

169

Country of publishing house

RO - ROMANIA

Number of pages

13

Pages from-to

29-41

UT code for WoS article

000459203500005

EID of the result in the Scopus database

2-s2.0-85061980511