Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F70883521%3A28140%2F15%3A43873475" target="_blank" >RIV/70883521:28140/15:43873475 - isvavai.cz</a>
Result on the web
<a href="http://dx.doi.org/10.7148/2015-0537" target="_blank" >http://dx.doi.org/10.7148/2015-0537</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.7148/2015-0537" target="_blank" >10.7148/2015-0537</a>
Alternative languages
Result language
angličtina
Original language name
Proposal Of Evaluation Criteria For Free And Open Source Tools For Modelling And Support Of IT Service Management According To ITIL
Original language description
This paper responds to requirement to improve the orientation between offered SW, such as ITIL tools. Nowadays there are enormous amount of offered tools. This situation very often leads to poor implementation of ITIL on the basis of primary unappropriate choice. This paper is focused on the model and proposal of evaluation criteria for free and open source tools for modeling and support of IT service management according to ITIL. Thus this article aims to model the classification, which should facilitate choice of a suitable tool. Simultaneously, this classification will serve for further work - creation of methodology for evaluation of ITIL tools. In first phase this proposal is aimed mainly on Czech companies which will provide required feedback forfuture work.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
IN - Informatics
OECD FORD branch
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Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Proceedings - 29th European Conference on Modelling and Simulation, ECMS 2015
ISBN
978-0-9932440-0-1
ISSN
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e-ISSN
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Number of pages
6
Pages from-to
537-542
Publisher name
ECMS - European Council for Modelling and Simulation
Place of publication
Albena (Varna)
Event location
Albena (Varna)
Event date
May 26, 2015
Type of event by nationality
EUR - Evropská akce
UT code for WoS article
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