Guest´s satisfaction with the accommodation services in Jihlava
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F71226401%3A_____%2F15%3A%231006592" target="_blank" >RIV/71226401:_____/15:#1006592 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
Guest´s satisfaction with the accommodation services in Jihlava
Original language description
The development of accommodation facilities has been currently accompanied with the growth of guests? emphasis on the quality and structure of the additional services. Guests´ satisfaction with services in tourism is thus one of the important factors affecting the level of sales and profits, prosperity, position in the competitive environment, etc. The quality of accommodation facilities is proportional to the satisfaction of the guests. Proper attitude and professionalism are the key success factor along with the quality of the service provided by any accommodation facility. The aim of this paper is to determine guests´ satisfaction with accommodation, catering and additional services in selected accommodation establishments in Jihlava.
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50204 - Business and management
Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2015
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Aktuální problémy cestovního ruchu
ISBN
978-80-88064-09-1
ISSN
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e-ISSN
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Number of pages
12
Pages from-to
459-470
Publisher name
Vysoká škola polytechnická Jihlava
Place of publication
Jihlava
Event location
Jihlava
Event date
Jan 1, 2015
Type of event by nationality
CST - Celostátní akce
UT code for WoS article
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