Can AI Digital Personas for Well-Being Provide Social Support? A Mixed-Method Analysis of User Reviews
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00023752%3A_____%2F24%3A43921335" target="_blank" >RIV/00023752:_____/24:43921335 - isvavai.cz</a>
Result on the web
<a href="https://onlinelibrary.wiley.com/doi/10.1155/2024/6738001" target="_blank" >https://onlinelibrary.wiley.com/doi/10.1155/2024/6738001</a>
DOI - Digital Object Identifier
<a href="http://dx.doi.org/10.1155/2024/6738001" target="_blank" >10.1155/2024/6738001</a>
Alternative languages
Result language
angličtina
Original language name
Can AI Digital Personas for Well-Being Provide Social Support? A Mixed-Method Analysis of User Reviews
Original language description
Introduction: Digital personas (DPs) are animated human-like characters that incorporate the capabilities of conversational agents (CAs) and communicate with users via audio and voice.Aim: This study is aimed at understanding how users perceive the DPs designed for mental well-being and perceived social support.Methods: A total of 1485 available ratings and user reviews of the DPs from the Elysai app were analyzed using a deductive and inductive thematic analysis. Ordinal regressions were conducted to identify domains predicting users' ratings.Results: The average rating of the app was 4.23 out of 5. The thematic analysis identified 27.59% of comments on social support from the DP. Emotional and companionship support were the most frequently reported themes. The inductive thematic analysis identified positive themes, such as the helpfulness of DPs, anthropomorphic traits, negative experiences with DPs, and technical issues. Regression analysis showed that themes of emotional and companionship, social support, positive feedback, anthropomorphic traits, helpfulness, and recommendations significantly predicted positive ratings (odds ratio 1.51-2.86). Conversely, the themes of negative experience with DP and technical issues predicted lower ratings (odds ratio 0.05 and 0.32).Discussion: Overall, DPs were perceived positively by most reviews analyzed. Users reported that DPs provided emotional and companionship support, were helpful, and had anthropomorphic traits, but also had negative experiences with DPs and technical issues. The types of themes reported in the reviews predicted the user ratings.
Czech name
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Czech description
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Classification
Type
J<sub>imp</sub> - Article in a specialist periodical, which is included in the Web of Science database
CEP classification
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OECD FORD branch
50101 - Psychology (including human - machine relations)
Result continuities
Project
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Continuities
V - Vyzkumna aktivita podporovana z jinych verejnych zdroju
Others
Publication year
2024
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Name of the periodical
Human Behavior and Emerging Technologies
ISSN
2578-1863
e-ISSN
2578-1863
Volume of the periodical
2024
Issue of the periodical within the volume
"Article Number: 6738001"
Country of publishing house
US - UNITED STATES
Number of pages
13
Pages from-to
1-13
UT code for WoS article
001307186000002
EID of the result in the Scopus database
2-s2.0-85203639170