The effect of manager's frequency and quality of communication on team's performance
The result's identifiers
Result code in IS VaVaI
<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11210%2F19%3A10408283" target="_blank" >RIV/00216208:11210/19:10408283 - isvavai.cz</a>
Result on the web
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DOI - Digital Object Identifier
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Alternative languages
Result language
angličtina
Original language name
The effect of manager's frequency and quality of communication on team's performance
Original language description
Objective. This paper wants to empirically test hypothesis that team leader's (who is the strongest determinant of communication climate and shared mental models within the team) higher frequency and quality of communication leads to higher performance. Method. Hypothesis was tested on a sample of 237 leaders of sales teams from a large financial institution. The team leaders were rated based on quality and frequency of their communication by their subordinates. Team leaders had to be in their positions at least for 1 year. Standard sociomapping items with previously demonstrated reliability and validity were used to measure communication. Team performance was measured by average team member's annual revenue. Results. Regression analysis showed positive effect of quality and frequency of team leader's communication on team performance. Conclusions. From theoretical perspective, the paper follows up on studies investigating relationship between communication satisfaction and team performance. Practical implications lie mainly in s interventions and other efforts to improve communication within organizations. Further, it highlights the necessity to consider managers' communicationrelated competencies during their selection and consecutive development. Limitations. The main limitations of this study are its cross-sectional character and specificity of the sample (effect of intervening variables such as company culture cannot be excluded).
Czech name
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Czech description
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Classification
Type
D - Article in proceedings
CEP classification
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OECD FORD branch
50101 - Psychology (including human - machine relations)
Result continuities
Project
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Continuities
S - Specificky vyzkum na vysokych skolach
Others
Publication year
2019
Confidentiality
S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů
Data specific for result type
Article name in the collection
Sborník příspěvků z 18. mezinárodní konference
ISBN
978-80-210-9488-8
ISSN
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e-ISSN
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Number of pages
9
Pages from-to
44-52
Publisher name
MUNI PRESS
Place of publication
Brno
Event location
Brno
Event date
May 22, 2019
Type of event by nationality
WRD - Celosvětová akce
UT code for WoS article
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