Stakeholders' roles and responsibilities regarding quality of care

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11240%2F16%3A10326622" target="_blank" >RIV/00216208:11240/16:10326622 - isvavai.cz</a>

Result on the web

<a href="http://dx.doi.org/10.1108/IJHCQA-06-2015-0070" target="_blank" >http://dx.doi.org/10.1108/IJHCQA-06-2015-0070</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.1108/IJHCQA-06-2015-0070" target="_blank" >10.1108/IJHCQA-06-2015-0070</a>

Result language

angličtina

Original language name

Stakeholders' roles and responsibilities regarding quality of care

Original language description

The purpose of this paper is to describe how different stakeholders (society, managers, employees and clients) can together ensure the quality of care. Qualitative data were collected from four focus group interviews conducted in three countries. All interviewees were pursuing a master's degree in social and/or health care management and had begun working in their field after completing their bachelor's degree. The data were analysed using inductive content analysis. The society and managers are responsible for the care system as a whole and must apply system-oriented, rather than sector-oriented, thinking. Employees are responsible for ensuring the continuity of client services in their work, and managers and employees share the responsibility of achieving the organisational goals and quality standards. The clients are responsible for acting as responsible service users and providing the required information to obtain care. Communication was strongly emphasised in the data, and it necessitates cross-professional and organisational boundaries, professional and political boundaries, as well as boundaries between the professional and the clie Since the interviewees were all pursuing a master's degree in social and/or health care management, when reflecting on their work experience, they may have also been reflecting what they had learned in university. This study emphasises the importance of collaboration and communication between stakeholders in ensuring the quality of care. Unpredictable economies, the ageing population and the ongoing integration and reorganisation of health and social care services in Europe highlight systematic and strategic approach in quality of care. This paper claims that communication between different care stakeholders gives a more systematic and coherent framework for the quality of care. Quality of care is a strategic choice and part of the strategic decision making at the societal, political, organisational and managerial levels.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AE - Management, administration and clerical work

OECD FORD branch

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Project

—

Continuities

N - Vyzkumna aktivita podporovana z neverejnych zdroju

Publication year

2016

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

International Journal of Health Care Quality Assurance

ISSN

0952-6862

e-ISSN

—

Volume of the periodical

29

Issue of the periodical within the volume

8

Country of publishing house

GB - UNITED KINGDOM

Number of pages

13

Pages from-to

864-876

UT code for WoS article

000387082400006

EID of the result in the Scopus database

2-s2.0-84988825906