Exploring National Park Visitors’ Judgements from Social Media: The Case Study of Plitvice Lakes National Park

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11320%2F22%3AQTDDLQ3U" target="_blank" >RIV/00216208:11320/22:QTDDLQ3U - isvavai.cz</a>

Result on the web

<a href="https://www.mdpi.com/1999-4907/13/5/717" target="_blank" >https://www.mdpi.com/1999-4907/13/5/717</a>

DOI - Digital Object Identifier

<a href="http://dx.doi.org/10.3390/f13050717" target="_blank" >10.3390/f13050717</a>

Result language

angličtina

Original language name

Exploring National Park Visitors’ Judgements from Social Media: The Case Study of Plitvice Lakes National Park

Original language description

This study aims to conduct a survey of visitor reviews of the Plitvice Lakes National Park in Croatia to detect strengths and weaknesses of the park. In total, 15,673 reviews written in the period between 2007 and 2021 were scraped from the social media platform TripAdvisor. The research applies a comprehensive combination of multidimensional scaling, sentiment analysis, and natural language processing approaches to a sample area of international naturalistic interest. Analyzing the opinions of visitors, the authors identify: the main topics of interest related to the management of the park; and the strengths and weaknesses on the basis of definitely positive and decidedly negative reviews, respectively. The tested methodology is easily applicable for the analysis of different naturalistic contexts and protected areas, even in different countries, thanks to the use of translated reviews. The results obtained show that visitors to protected natural areas are not only interested in naturalistic and landscape aspects but also in issues such as accessibility and management of routes and visits.

Czech name

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Czech description

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Type

J_imp - Article in a specialist periodical, which is included in the Web of Science database

CEP classification

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OECD FORD branch

10201 - Computer sciences, information science, bioinformathics (hardware development to be 2.2, social aspect to be 5.8)

Project

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Continuities

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Publication year

2022

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Forests [online]

ISSN

1999-4907

e-ISSN

1999-4907

Volume of the periodical

13

Issue of the periodical within the volume

5

Country of publishing house

CH - SWITZERLAND

Number of pages

20

Pages from-to

1-20

UT code for WoS article

000802759400001

EID of the result in the Scopus database

2-s2.0-85130199537