Conceptualization of Methods Designed to Evaluation Service Quality in Sport

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11510%2F13%3A10128040" target="_blank" >RIV/00216208:11510/13:10128040 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Conceptualization of Methods Designed to Evaluation Service Quality in Sport

Original language description

This article represents conceptualizations of several methods designed for evaluating service quality in sport with reference to literature which was used as a source. The attention was exclusively focused on methods where customers on the basis of theirown subjective opinion evaluate the service quality. The subject of evaluation was to define theoretical concepts of services whose quality is measured; also called the behavioral domain. The methods SERVQUAL and Brady's model including a specific proposal for conceptualization of this method for fitness area were introduced in detail, including graphic illustration of conceptualization.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AK - Sport and leisure time activities

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2013

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Acta Universitatis Carolinae. Kinanthropologica

ISSN

1212-1428

e-ISSN

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Volume of the periodical

48

Issue of the periodical within the volume

2

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

10

Pages from-to

146-155

UT code for WoS article

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EID of the result in the Scopus database

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