Customer Perception of Service Quality in Sport

Result code in IS VaVaI

<a href="https://www.isvavai.cz/riv?ss=detail&h=RIV%2F00216208%3A11510%2F12%3A10106252" target="_blank" >RIV/00216208:11510/12:10106252 - isvavai.cz</a>

Result on the web

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DOI - Digital Object Identifier

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Result language

angličtina

Original language name

Customer Perception of Service Quality in Sport

Original language description

This article is a review of literature related to the study of service quality in sport. It is aimed mainly at services that are provided by recreational sport institutions, such as fitness and wellness centres. This work gives current theoretical findings about service quality perception within the recreational sport industry. It introduces models and methods most frequently used in professional literature for a better understanding of sport services constructs and better evaluation of their quality. These models are based on current service quality perception, although service quality is a multidimensional and hierarchical construct. The study considers conceptual differences in research concerning the area of service quality. It gives a complete conceptual framework for other researchers in the area of sport management, as well as specialists.

Czech name

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Czech description

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Type

J_x - Unclassified - Peer-reviewed scientific article (Jimp, Jsc and Jost)

CEP classification

AK - Sport and leisure time activities

OECD FORD branch

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Project

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Continuities

S - Specificky vyzkum na vysokych skolach

Publication year

2012

Confidentiality

S - Úplné a pravdivé údaje o projektu nepodléhají ochraně podle zvláštních právních předpisů

Name of the periodical

Acta Universitatis Carolinae. Kinanthropologica

ISSN

1212-1428

e-ISSN

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Volume of the periodical

47

Issue of the periodical within the volume

2

Country of publishing house

CZ - CZECH REPUBLIC

Number of pages

10

Pages from-to

68-77

UT code for WoS article

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EID of the result in the Scopus database

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